Cancellation, Returns, and Credit Policy

Please be aware that if you place an order with Nature Showcase Media LLC via natureshowcasemedia.com website (herein referred as “NSM,” “we,” or “our”), you (“you,” “user,” “our customer,” ”your,” “your company,” “your organization”) understand, agree to (are competent to agree to), and accept our current “Terms and Conditions,” “Privacy Policy,” “Shipping and Handling Policy,” and “Cancellation, Returns, and Credit Policy.” NSM reserves the right to change any or all of our policies (including “Terms and Conditions”) at any time; and if so, change(s) shall be effective immediately without prior notice. It is the user’s responsibility to be familiar with our current “Cancellation, Returns, and Credit Policy” and all of our policies (including “Terms and Conditions”) as some details may change over time (see effective date at the end of each policy). For more details, please review the following information. We look forward to answering any questions you might have. Please use “Contact Us” form displayed near the bottom of “Home” page to contact us.

If our customer cancels the entire order before it has been shipped, we will 100% credit (refund the cost of) the purchase transaction. Correspondingly, if our customer requests to reduce the number of items ordered before it has been shipped, we will 100% credit the value (refund the cost) of each item cancelled; and if itemized on the purchased order, appropriately reduce the cost of “Shipping and Handling” charge. However, if the entire order [or cancelled item(s)] has shipped prior to cancellation, our customer may refuse to accept delivery of our merchandise, or accept the shipment and then return cancelled item(s) at our customer’s expense within the 30-day credit deadline (30 days since carrier’s delivery date). In any case, if the merchandise had shipped, we will not issue credit (due to full or partial cancellation) until we have reclaimed shipped merchandise or cancelled item(s). For more details, see “Merchandise Return and Replacement, or Credit for Returned Merchandise” and “Credit Reimbursement” sections below. 

Please note that NSM reserves the right to refuse or cancel order(s), without prior notice, and at its sole discretion, including without limitation, if we believe the user has violated “Terms and Conditions,” any laws, or to protect NSM interests (including product availability and pricing errors; even after the order has been submitted). For example, we may refuse or cancel your order if you place an order that includes second item showing the same image, or place a new order within the next 30 days (since the last order) for shipments, both within contiguous United States of America and outside of contiguous United States of America. Similarly, we may refuse or cancel your order due to other order restrictions/limitations (for details see “Ordering” and “Shipping and Handling Policy”).

If you have received damaged merchandise or if you are not satisfied with our merchandise, please e-mail* us (attach to e-mail) image(s) of any damage  and/or merchandise-related issue(s) within 48 hours of the receipt of NSM merchandise (based on carrier’s delivery date) because both the carrier and the printing lab may require evidence (or merchandise return soon after delivery for an inspection) when claiming “carrier’s mishandling” or “printing lab’s quality-control issue.” Please identify the replacement/credit item(s) with item-reference number(s) and description found on your receipt and let us know whether you would prefer to receive merchandise replacement or credit (our customer rather than a third-party recipient must send the request). If you decide to receive merchandise replacement or credit, you are required to return our merchandise within a 30-day replacement/credit deadline** (30 days since carrier’s delivery date). Unless we instruct our customer not to return our merchandise, we authorize replacement of NSM merchandise or issue credit after we receive customer-return shipment of damaged or issue-related merchandise and inspect it. All NSM merchandise subject to return must include all constituent parts (including parts that show any “Intellectual Property” insignia attached to our merchandise). We do not offer cost of return-shipping reimbursement or return-shipping credit if our merchandise is shipped (returned to NSM) for any reason at our customer’s (or recipient’s) expense, and we do not accept returns requiring “collect-on-delivery” charge. Please keep all packaging box(es) and material(s) that may be needed to return our merchandise safely. For additional details, please see “Credit Reimbursement,” and “Return Address and Instructions” sections below.    

*  When contacting us via e-mail regarding merchandise replacement or credit, please utilize the same e-mail used when you placed your order.  

** We do not offer merchandise replacement or credit for returned merchandise if return item(s) is(are) received at our designated return address after 30 days since our merchandise (or replacement merchandise) had been delivered to our customer or customer-designated recipient (based on carrier’s delivery date). Thereafter, your return shipment may be refused, or you may arrange with us to ship your “late return item(s)” back to you at your own (non-creditable/non-refundable) expense within the next 60 days. Otherwise, you agree that the merchandise returned to us after the 30-day credit deadline and stored on your behalf becomes the property of NSM after 60 days since your late-return shipment was received (based on carrier’s delivery date) to use, sell, or dispose of in any way we deem practical.

Our customer (rather than a third-party recipient) must send a request to return our merchandise for replacement. If you (or the recipient) have(has) received our merchandise damaged or in unsatisfactory condition, please e-mail* us (attach to e-mail) image(s) of any damage [including packaging box(es) and material(s)] and/or merchandise-related issue(s) within 48 hours of the receipt of NSM merchandise. Please identify the item(s) you would like to have replaced (as same merchandise undamaged and in satisfactory condition) with item-reference number(s) and description found on your receipt. Although replacement item(s) is(are) ordinarily approved at no cost to our customer (or the recipient), the cost of return shipment (one-way shipment with destination to NSM designated return address) is our customer’s (or recipient’s) responsibility. However, if our customer’s request for merchandise replacement is made within 48 hours of the receipt of NSM merchandise (based on carrier’s delivery date) we will do our best to arrange for a “costless-return shipment” *** (only if asked to do so, a shipment to NSM via shipping carrier “in-person pickup”) no later than 7 days since the receipt of NSM merchandise; or our customer (or recipient) will be responsible for return-shipment cost(s). We do not offer: “costless-return shipment” ***, cost of return-shipping reimbursement or return-shipping credit if the shipping carrier returns our merchandise to NSM for replacement (or for any other reason) at our customer’s (or recipient’s) expense. Please note that we do not accept returns requiring “collect-on-delivery” charge [which may affect sender’s ability to resend the package(s) to arrive at our designated return address before the 30-day replacement deadline**]. 

If the return merchandise is received within a 30-day replacement deadline**, NSM will replace (at no cost) the merchandise our customer had bought [only the original NSM item(s) that was(were) received damaged or in unsatisfactory condition] with new item(s) manifesting the same merchandise description as original customer-order receipt. To return NSM merchandise for replacement, it must be shipped (unless instructed by NSM not to do so) to our designated return address (see below). We reorder and ship our replacement merchandise soon after we receive our customer’s (or recipient’s) return shipment and inspect it. Upon your receipt of the replacement merchandise, only the item(s) replaced will be subject to 30-day replacement deadline** (explained above). If you are not satisfied with the replacement merchandise we may ask you to (or our customer may) return our replacement merchandise for credit (for details, see “Merchandise Return for Credit” below). 

The cost to ship our replacement merchandise to our customer/recipient (to the same recipient/address listed on the purchased order) is free only when replacement merchandise is shipped within USA (including USA Territories and States outside of contiguous United States of America). In contrast, the cost to ship our replacement merchandise internationally to our customer/recipient (to the same recipient/address listed on the purchased order) is not completely costless; that is, Nature Showcase Media LLC is not responsible for any import-related costs that our customer (or recipient) is likely to incur, such as: import taxes, tariffs, duties, customs, VAT charges, etc., that are typically imposed by the government (and/or local agencies) of the shipping-destination country (import country) at the port of entry, or when accepting delivery of our merchandise (again) due to merchandise-replacement shipment(s). 

*** “costless-return shipment” (free of NSM monetary charge to our customer/recipient) is a one-way shipment originating as a “pickup” with destination to NSM designated return address. It is only available for NSM same-merchandise replacement via shipping-carrier “pickup.” To facilitate a “costless-return shipment” our customer may request that we arrange for a shipping-carrier representative to arrive for “in-person pickup” at the same address  where our merchandise was received damaged or in unsatisfactory condition (the shipping address listed on the purchased order). Please specify the earliest date our customer (or recipient) can be available “in person” and the start/end time for carrier to “pickup" carefully repackaged (to avoid damage to) NSM merchandise selected for return. Additionally, please be sure to remove all labels from the exterior of the original (or new) package(s) so the shipment(s) is(are) “ready-to-go.” 

We would grant our customer’s request for “costless-return shipment” only if the following three conditions can be met: (1), our customer requests same-merchandise replacement within 48 hours since our merchandise that was received damaged or in unsatisfactory condition had been delivered (based on carrier’s delivery date); (2), the recipient can be available “in person” to meet the carrier’s representative responsible for “pickup” of NSM merchandise on a date no later than 7 days since our merchandise that was received damaged or in unsatisfactory condition had been delivered (based on carrier’s delivery date); and (3), the shipping carrier agrees to the details of the “pickup.” 

Please be aware that there may be unforeseen circumstances to prevent us from realizing “costless-return shipment."  If so, we will offer our customer another option assuming our customer contacts us within 48 hours since receipt of our merchandise (based on carrier’s delivery date) that was received damaged or in unsatisfactory condition.   

Our customer (rather than a third-party recipient) must send a request to return our merchandise for credit (otherwise, no credit will be given; for details see “Credit Reimbursement” section below). To return NSM merchandise for credit, it must be shipped (unless instructed by NSM not to do so) to our designated return address (see below) at our customer’s (or recipient’s) non-creditable/non-refundable expense. The return shipment must be received by the 30-day credit deadline** (explained above). Please note that we do not accept returns requiring “collect-on-delivery” charge [which may affect sender’s ability to resend the package(s) to arrive at our designated return address before the 30-day credit deadline**]. The entire assembled NSM merchandise must be returned if an integral part is believed to have an issue (even if integral parts are itemized, including parts that show any “Intellectual Property” insignia attached to our merchandise). For example, if the recipient received a frame that was damaged during shipping and handling (and yet the photograph is not damaged), the entire assembled NSM merchandise must be returned to receive credit. 

The credit would reflect 100% credit for the value of each item returned using purchased-order pricing [item’s (or assembled NSM merchandise) listed price on a sales receipt minus non-refundable item-dedicated (or whole order; or assembled NSM merchandise) discount if applied at checkout (so the total amount calculated and subject to refund equals the amount paid)]; and if itemized on the purchased order, we would appropriately reduce (or fully credit if all items are returned) the cost of “Shipping and Handling” charge. We do not credit international customer’s import-related costs (or international recipient’s costs) that are not listed on the purchased order, such as: import taxes, tariffs, duties, customs, or VAT charges, etc., that are typically imposed by the government (and/or local agencies) of the shipping-destination country (import country) at the port of entry, or when accepting delivery of our merchandise. 

If the NSM customer’s request for order cancellation or credit for returned merchandise is completed within the time constraints and in accordance with our “Cancellation, Returns, and Credit Policy,” appropriate credit (as a full or partial refund; for details see “Merchandise Return for Credit” section above) will be issued within 7 business days after we either receive or reclaim: (1), receive a cancellation e-mail (before the order had shipped); (2), reclaim and inspect any cancelled items that had shipped; (3), reclaim and inspect original NSM merchandise returned by the customer/recipient to our designated return address; or (4), reclaim and inspect replacement merchandise that may be in transit from our customer/recipient, or in transit to our customer/recipient and subject to return to our designated return address. If for any reason we decide to refuse or cancel your order, we will inform you and fully credit your purchase transaction within 7 business days. We only honor our customer’s request for a credit (only our customer would receive any credit). If appropriate, we will issue credit (as a full or partial refund) to our customer via the same payment method/credit-card processor used to place an order. That is, we instruct the credit-card processor to credit specific U.S. dollar value (for details see Merchandise Return for Credit, above) to the same transaction (same credit card number) used for the purchase of Nature Showcase Media LLC merchandise. Please review your bank’s policy regarding the time needed to process and post credit to your account, and if applicable, the way the credit card company applies any difference in international exchange rates that may have changed over time.